“The best way to predict the future is to build it.”
Alan Kay
It keeps me biased toward making things instead of only forecasting what might happen.
Collected notes
Favorite Quotes
Lines I keep coming back to, who said them, and why they matter to me.
All Favorite Quotes
“Paying attention to things, it’s how we show love.”
The Last of Us - Long, Long Time (S1 E3)
It connects care to noticing details, which is true in relationships and product work.
“Tools used by millions go away all the time.”
It is a useful reminder not to confuse popular tools with permanent foundations.
“Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.”
Steve Jobs
Customer proximity beats abstract planning.
“If you don't care, your customer never will.”
Marlene Blaszczyk
It puts responsibility for customer care where it belongs: with the builder.
“Your most unhappy customers are your greatest source of learning.”
Bill Gates
It reframes complaints as signal instead of noise.